What is Truffle?
Truffle is an app that instantly answers questions that are asked in Slack, using the knowledge it has of past conversations. Truffle uses its knowledge base to immediately provide answers when someone asks a question.
It’s a common problem: people ask questions that have already been answered on Slack. Truffle is here to solve that problem, making information retrieval automatic, so your team’s questions get the boost of built-up knowledge they need.
You start by adding Truffle to a channel. Truffle then goes through that channel and scans for information that it thinks might be helpful in the future.
Truffle scans the channel, marking each interesting thread with a 🧡 reaction.
When Truffle has finished scanning the channel, each thread it finds becomes a short piece of documentation in question and answer format. This is what is stored to answer future questions.
When someone asks a question in a channel where Truffle is installed, it will search its repository of answers and generate a unique answer for the given question.
Truffle is different from other tools because it is automatic. It’s time consuming to write documentation, but people will happily chat in Slack about important topics and come to decisions. These decisions are tedious to document, and more often than not they simply don’t make it out of Slack. With Truffle, these conversations can become useful long after they have taken place, without any kind of manual intervention. Your team can just go about their daily work, and Truffle will present them with the knowledge they need, when they need it.
Truffle use cases
- Internal IT or HR support teams, where many people are popping in to ask a common question that has been answered before. Questions about hiring, ordering new equipment, or finding resources can be quickly answered by Truffle.
- New team onboarding, where a new hire is bound to ask many questions that have straightforward answers. Having Truffle in a channel for new hires will give them the opportunity to both ask their question and get help immediately.
- Sales or product enablement, where people from other departments have questions about product features or feature development.
- Engineering support channels where design decisions, big and small, are discussed. These decisions may make it into documentation, but that doesn’t mean that someone searches the company wiki first. Truffle can help engineers find where to look and who to talk to about a decision.