Truffle is a Slackbot that detects important conversations that exist in your Slack workspace, building a knowledge base automatically from those threads. It then uses this content to automatically answer questions, surfacing these threads when someone asks a question in a channel.
You know how it seems like there are a lot discussions that happen on Slack, and they just get buried in other noise really fast? Truffle is here to solve that problem, making information retrieval automatic, so your team’s questions get the boost of built-up knowledge they need.
You start by adding Truffle to a channel. Truffle then goes through that channel and scans for information that it thinks might be helpful in the future.
When someone asks a question in that channel, Truffle will check its knowledge base to see if there’s something that could be helpful. If it finds something, it asks them if they would like to use Truffle to help answer their question. The question still gets posted into the channel, but they have the ability to get answers immediately from Truffle.
Truffle then messages the user directly with threads that it thinks are important. They can click on the link provided to be taken right to the thread.
Truffle is different from other tools because it is automatic. It’s time consuming to write documentation, but people will happily chat in Slack about important topics and come to decisions. These decisions are tedious to document, and more often than not they simply don’t make it off Slack. With Truffle, these conversations can become useful long after they have taken place, without any kind of manual intervention. Your team can just go about their daily work, and Truffle will present them with the knowledge they need, when they need it.
Truffle use cases